The first question
Monitor, checking location, and time are part of the incident. You do not have to guess which client is affected.
For agencies
You manage many clients. An incident still needs an immediate owner.
Uptimo separates clients into organisations and connects website checks, server metrics, alerting, and status pages within each organisation.
Uptimo is the hosted service in this setup, not another system the agency has to operate. In the morning you want to know whether anything is burning. When a client asks, you need the right timestamp.
The hard part is not the individual monitor
An agency works with many websites, domains, servers, and contacts at once. More charts do not solve that organisational problem.
Uptimo makes the organisation a fixed context. People who belong to several organisations switch the active one in the application. Permissions, monitors, servers, and status pages stay assigned to the relevant client.
What becomes shorter in daily work
The path to the cause
External checks and host metrics live in one product. A full disk can be placed beside the matching outage.
Communication
A dedicated status page can show components, maintenance, and incidents in the client's brand.
Team access
Owner, admin, member, and viewer roles separate read-only access from configuration changes.
One workflow instead of loose handoffs
Uptimo does not replace the conversation with a client. It provides a shared factual basis for it.
Separate client systems
Monitors, servers, and status pages belong to the relevant organisation. Team members receive suitable membership roles.
Connect checks and agents
External availability and internal host metrics show two sides of the same operational state.
Route notifications by severity
Confirmed outages plus warning and critical states reduce noise before email, SMS, or a team channel is triggered.
Use history and status pages
Measurement history and written status updates help explain an incident during and after it happens.
Clearly bounded
Important limits
No cross-organisation overview
The application uses one active organisation. You switch context instead of mixing data from different clients.
No invented availability
Periods without measurements remain unknown. They are not retroactively displayed as green uptime.
No empty automatic client messaging
Your team publishes incident and maintenance updates. Every change remains visible in the timeline.
FAQ
Agency questions
Can one user belong to several client organisations?
Yes. A user can be a member of several organisations and switch the active organisation from the sidebar.
Can a client receive read-only access?
Yes. The viewer role can read content but cannot change settings or operational data.
Can every organisation have its own status page?
Yes. Every status page can use its own logo, brand colour, components, and custom domain.
Does Uptimo show an automatic agency-wide status across all clients?
No. You switch between organisations; there is no combined status across all clients.
Map a real client portfolio first.
Compare your client portfolio with the plans and choose the right scope.